The issuance of a Return Authorization will be considered under the following guidelines:
- All returns must be pre-approved, and a RMA (return materials authorization) number issued by American Ring’s quality manager.
- All returns must be received in the original American Ring packaging
- Partial or open boxes will only be credited when related to Quality issues
- If parts are repackaged and returned, no credit will be issued and parts will be scrapped at customer’s expense.
- American Ring must receive returned items within 30 days of the issuance of the approved RMA.
- All parts must be returned in a single shipment unless mutually agreed upon between the customer and American Ring.
- Credit will be applied to the invoice referenced on the RMA or to a future order. No cash payments will be made.
- American Ring will pay incoming and outgoing freight if found to be at fault. Additionally, no restocking fee will be charged.
- The customer will pay incoming and outgoing freight, as well as a restocking fee if deemed to be responsible for return.
Days from shipment
|
Restocking Rate
|
0-30
|
20%
|
61-120
|
30%
|
181 +
|
As Negotiated
|
- *Custom/Special Items are non-cancelable and non-returnable*