american ring true manufacturing solutions

ABOUT US > Return Policy

The issuance of a Return Authorization will be considered under the following guidelines:

  • All returns must be pre-approved, and a RMA (return materials authorization) number issued by American Ring’s quality manager.
  • All returns must be received in the original American Ring packaging
    • Partial or open boxes will only be credited when related to Quality issues
    • If parts are repackaged and returned, no credit will be issued and parts will be scrapped at customer’s expense.
  • American Ring must receive returned items within 30 days of the issuance of the approved RMA.
  • All parts must be returned in a single shipment unless mutually agreed upon between the customer and American Ring.
  • Credit will be applied to the invoice referenced on the RMA or to a future order. No cash payments will be made.
  • American Ring will pay incoming and outgoing freight if found to be at fault. Additionally, no restocking fee will be charged.
  • The customer will pay incoming and outgoing freight, as well as a restocking fee if deemed to be responsible for return.

Days from shipment Restocking Rate
0-30 20%
61-120 30%
181 + As Negotiated

  • *Custom/Special Items are non-cancelable and non-returnable*